NEW: AEP social media ad options now available on the Studio

Aetna added 5 new social media ad options for you to download and start using today. Just visit the facebook ad section on the Aetna Medicare Marketing Studio to view and download the new social media ads, at no-cost. 






Here is the link:


The search terms in the Google Play Store are ‘Ascend Sales’.  The app is exactly the same as the iOS and Windows app but will now be inclusive to all Android Tablet users. 

  1. Min Device Hardware Requirements: 2GB RAM, and 2.0GHz processor
  2. Min Device Software Requirements: Android version 9 (Pie) or Android 10 as the Operating System.
2021 Rate flyer, Aetna.pdf
Adobe Acrobat document [295.1 KB]
Aetna Training - Ascend Video.pdf
Adobe Acrobat document [1.1 MB]
2017 Aetna MAPD Telephonic Enrollment Sc[...]
Microsoft Word document [186.5 KB]
RATE Training.pptx
Microsoft Power Point presentation [437.4 KB]
2020 Aetna MAPD enrollment script Y0001_[...]
Microsoft Word document [75.8 KB]
Ascend-VBE User Guide 2020-2021.pdf
Adobe Acrobat document [9.6 MB]
2021 Ascend Virtual Sales Office (VSO) a[...]
Adobe Acrobat document [1.2 MB]
Ascend - 2019 User Guide-01232019.pdf
Adobe Acrobat document [2.5 MB]

**Need access to Ascend? Just contact the Aetna Medicare Broker Services Department at 1-866-714-9301 and select option 5. They'll be able to resend you your welcome email. 




Exciting news to share - Ascend now has video capability to execute virtual Home Appointments!  Attached is a process document that will walk you through this functionality.


  1. Agent will schedule a Home Appointment, will select date and time of the meeting.  The scheduled appointment will show under the appointments list on both the lead detail and appointment screens.
  2. The agent will have the ability to text or email the beneficiary the meeting details.
  3. On date of the meeting, the agent will select the appointment and start the meeting.  A preview of their video will show at that time.  The agent will have the ability to mute, stop video and hang up.
    1. The beneficiary will access the meeting by clicking the link provided and the meeting ID will automatically be populated.
    2. The beneficiary will need to select camera and microphone to allow Ascend access.
    3. The beneficiary is also able to start video, stop video and mute.


We are working on a broker communication and putting a message in Ascend.  Please let me know if you have any questions.

Aetna Training - Ascend Video[1].pdf
Adobe Acrobat document [1.1 MB]


  If you don’t have the Ascend App (Aetna’s electronic enrollment tool), please go to this website and download it. You may need to create a password by clicking on “forgot my password”. You will then be able to log in.. This will give you the ability to download the  Ascend Enrollment App to your desktop.  From there you can open the App and get used to it and/or attend an Ascend Training  at  (This App is what you’ll need for the Value Based Enrollment (VBE) $70 in NC.) You must be Ready to Sell…


  If you also want to do telephonic enrollments please use this link to learn more about RATE… (it is an extra function inside the above Ascend App) and/or see the attached documents for more information. (The attached Script will need to be used on the recorded line with RATE)


Once you’ve viewed the above video and/or completed reviewing the attached information about RATE you will need to take a short 10 question test at: in order to receive your RATE toll free number. It may take 2-3 days to get your notification email..


2021 Value-based enrollment (VBE) overvi[...]
Adobe Acrobat document [1.0 MB]
VBE FAQ 2019-2020.pdf
Adobe Acrobat document [527.2 KB]
VBE Quick Reference Guide.pdf
Adobe Acrobat document [160.6 KB]
Initiating a VBE_Health Survey.pptx
Microsoft Power Point presentation [4.6 MB]
Microsoft Word document [37.7 KB]



Challenge yourself: Become a 2021 Front Runner


You can qualify for the Front Runner program by selling a certain number of Aetna MA/MAPD and SilverScript PDP enrollments during 2021 AEP. 2021 Front Runners will receive free 2022 AHIP certification and other exclusive rewards.  HOW TO QUALIFY CLICK HERE. 

2021 SilverScript PDP overview flyer.pdf
Adobe Acrobat document [218.4 KB]
Aetna Ascend - Send Completed App for Si[...]
Adobe Acrobat document [500.8 KB]
Ascend eKit Digital Signature User Guid[...]
Adobe Acrobat document [2.9 MB]
2021 Rate flyer, Aetna.pdf
Adobe Acrobat document [295.1 KB]
E-kits broker educational flyer.pdf
Adobe Acrobat document [103.2 KB]
Print | Sitemap
© National Senior Direct