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THE ASCEND APP IS NOW IN THE GOOGLE PLAY STORE AND AVAILABLE FOR DOWNLOAD ON ANDROID TABLETS! 

Here is the link:  https://play.google.com/store/apps/details?id=com.ascendproject.universal. 

The search terms in the Google Play Store are ‘Ascend Sales’.  The app is exactly the same as the iOS and Windows app but will now be inclusive to all Android Tablet users. 

1. Min Device Hardware Requirements: 2GB RAM, and 2.0GHz processor
2. Min Device Software Requirements: Android version 9 (Pie) or Android 10 as the Operating System.

Aetna RATE Training

**Need access to Ascend? Just contact the Aetna Medicare Broker Services Department at 1-866-714-9301 and select option 5. They'll be able to resend you your welcome email. 

Exciting news to share - Ascend now has video capability to execute virtual Home Appointments!  Attached is a process document that will walk you through this functionality.

1. Agent will schedule a Home Appointment, will select date and time of the meeting.  The scheduled appointment will show under the appointments list on both the lead detail and appointment screens.
2. The agent will have the ability to text or email the beneficiary the meeting details.
3. On date of the meeting, the agent will select the appointment and start the meeting.  A preview of their video will show at that time.  The agent will have the ability to mute, stop video and hang up.
   1. The beneficiary will access the meeting by clicking the link provided and the meeting ID will automatically be populated.
   2. The beneficiary will need to select camera and microphone to allow Ascend access.
   3. The beneficiary is also able to start video, stop video and mute.

We are working on a broker communication and putting a message in Ascend.  Please let me know if you have any questions.

  If you don’t have the Ascend App (Aetna’s electronic enrollment tool), please go to this website https://arm.ascendproject.com and download it. You may need to create a password by clicking on “forgot my password”. You will then be able to log in.. This will give you the ability to download the  Ascend Enrollment App to your desktop.  From there you can open the App and get used to it and/or attend an Ascend Training  at https://aetnamedicareagenttraining.com  (This App is what you’ll need for the Value Based Enrollment (VBE) $70 in NC.) You must be Ready to Sell…

  If you also want to do telephonic enrollments please use this link to learn more about RATE… (it is an extra function inside the above Ascend App) https://www.brainshark.com/aetnams/RATE and/or see the attached documents for more information. (The attached Script will need to be used on the recorded line with RATE)

Once you’ve viewed the above video and/or completed reviewing the attached information about RATE you will need to take a short 10 question test at:  https://www.brainshark.com/aetnams/vu?pi=zH3zPw8N7zb9idz0 in order to receive your RATE toll free number. It may take 2-3 days to get your notification email..